Field Service and Support

WTC has your back with our Technical Support Team (TST)

Welding Technology Corp. maintains a full service group through our Technical Support Team (TST).

With over 75 years in the weld control industry, we have the experience to insure a rapid diagnosis of your problem.

Phone Consultation: +1 (248) 477-3900

Often we are able to resolve problems over the phone. This should be the first step, when control problems are suspected. Many times the problem is determined to be external to the weld control, by eliminating the weld control, time and money can be saved.

Field Service and Support:

WTC's Technical Support Team (TST) can come to you. We are one of the few weld control manufacturers to maintain traveling service technicians and engineers. Although no one looks forward to trouble, and we sincerely hope that you will never have a problem, rest assured that our TST will be there for you. Superior Service at your door. TST travels the globe assisting our customers with problem welds, repairing legacy equipment and bringing new life to your welding controls. Our specialized team of experienced field service engineers provides superior service and support. The team provides coverage from start-up support, trouble-shooting and emergency breakdowns. Whether supporting you by phone or on-site, the customer is our number one priority and solving problems quickly and reliably is our number one goal.

Listed below is a brief sampling of what we can offer:

• Standardized repair process in key global locations, including update of software and hardware
• On-site service within 24 hours
• System and / or tooling set-up in support of new or existing installations to ensure weld process optimum performance
• Retro fit solutions for older systems to the latest technology.

Repair Services:

Our products are designed and manufactured for years of trouble free service, but like all complex devices, failures can occur. When the problem is in the weld control, we provide the best service for it. We know our products inside and out. Our service always includes updates to the latest engineering revisions and software. Not only is the control returned to full operation, but we perform extensive testing and burn in procedures. Your control is returned ready to provide years of trouble free service once more. Our dedicated repair team will provide the best quality repair and product overhaul to meet your needs and exceed your expectations.

WTC's TST offers a fast, reliable and simple repair ordering process aided by flat rate repair costs for a variety of products and components. The repair team offers a standard repair turnaround time of two weeks but will accommodate rush and emergency service if required.

All you need to do is complete Welding Technology Corp's Return Material Authorization form and we will do the rest.

Downloads:

RETURN AND REPAIR POLICY DOCUMENT

RMA FORM (Excel format (xlsx))

RMA FORM (PDF format)

WTC Warranty Statement (PDF format)